With flying holidays a distant memory for many, you can be forgiven for not thinking about airports and their operations. So, you’d also be surprised to know that Skytrax has continued to ask people to rate their global airport experiences for their World’s Best Airport 2021.
Established in 1999, the annual survey is the world’s largest. Some even consider it the Oscars of Aviation. Customers vote on almost everything. From terminal design, passenger comfort, cleanliness, service, accessibility, facilities, immigration, security, waiting times, information, screens, wifi availability, transportation, costs, and passenger numbers. It’s the top aviation industry benchmark across 550 airports.
The 2021 Skytrax World Airport Awards produced seven Asian airport winners amongst the top ten. But if you think Singapore Changi Airport or Dubai was number one, you’re wrong.
While Changi is an amazing airport boasting a small city within its massive grounds, including the world’s largest indoor waterfall, to a movie theatre, butterfly garden and rooftop pool, it has finally been knocked off its perch by Doha’s Hamad International Airport and Tokyo’s Haneda Airport. Changi dropped to third this year. A significant fall after being in the top spot for almost a decade.